Proof of Consent (Opt-In) Collected for SMS/MMS Communications
Below outlines our process for obtaining, storing, and maintaining customer consent in compliance with Twilio’s Acceptable Use Policy, the TCPA, and other relevant regulations.

1. Collection Methods
• Consent is collected via website sign-up forms where users must enter their phone number and agree to receive SMS/MMS messages.
• During checkout, users may opt in to receive updates and promotional SMS via a clearly worded consent checkbox.
• Dedicated landing pages and pop-up forms provide explicit opt-in statements for message consent.
• In-person event registrations and sign-ups allow for written or electronic consent.
• Customers may text a specific keyword (e.g., “JOIN”) to a Twilio-powered number and receive an automated opt-in confirmation message.
2. Clear Disclosure and Compliance
• At the time of sign-up, users are informed of the purpose of communications (order updates, promotions, exclusive offers).
• Frequency of messages is disclosed (e.g., “You may receive up to 4 messages per month”).
• Users are told that message and data rates may apply.
• Instructions for opting out are stated clearly (e.g., “Reply STOP to unsubscribe”).
• Links to our Privacy Policy and Terms & Conditions are provided.
3. Consent and Record-Keeping
• Detailed consent records are maintained, including:
• Timestamp of opt-in
• Source (website, SMS keyword, or in-person)
• IP address or device info (if online)
• Message logs confirming user consent
• Twilio logs all interactions, including opt-in confirmations, requests for information, and opt-outs.
4. Opt-Out and Managing Preferences
• Users can opt out at any time by:
• Replying STOP to any SMS/MMS
• Using unsubscribe links (when available)
• Contacting customer support to request removal
• Opt-out requests are processed immediately. Users will not receive further messages unless they opt in again.
5. Compliance Monitoring and Updates
• Our consent process is regularly reviewed and updated to ensure compliance with Twilio policies and industry regulations.
• Internal audits verify correct storage and maintenance of consent records.
For any questions about SMS/MMS consent compliance, please contact our support team at info@haywoodenterprisegroup.com.